Support

Contact us

Email help@usesometime.com. A person reads every message, and we answer within one business day, usually much sooner. Support is in English, Monday to Friday, with urgent booking problems looked at on weekends too.

What to include

• Your workspace name (the address bar shows it after /t/ when you are signed in to the Sometime app).
• For a booking problem, the prospect's email address and roughly when they booked. Every booking is in your workspace's Logs page, and that is where we look first too.
• For a connection problem (Google Calendar, HubSpot, Salesforce or Zoom), the rep's name and what the Reps or Settings page shows for them.
• Screenshots help. Please avoid sending passwords or API keys. We never need them.

Guides

• Sometime for Zoom: connecting reps' Zoom accounts, how links are added to bookings, and removing the app.
• The in-app Getting started checklist walks a new workspace through your tools, your domain, branding, reps and the first flow.

Security and privacy requests

To report a security issue, email the same address with "Security" in the subject and we will reply within one business day. Data access and deletion requests, for your own account or on behalf of a prospect, go to the same address; our Privacy Policy explains what we hold and for how long.

Service status

If booking pages are unreachable, the fallback page still accepts requests and we replay them as soon as service returns. If you suspect an outage, email us; we confirm and keep you posted by reply.