Sometime

Sometime for Zoom

Last updated: October 12, 2026

Sometime turns a website form into a booking page for your sales team. With the Sometime app for Zoom, each meeting a prospect books gets its own Zoom meeting on the rep's Zoom account, and the join link is in the calendar invitation and on the confirmation page from the moment the time is picked.

Before you start

  • A Sometime workspace with at least one rep. Reps are added by a workspace admin on the Reps page in the Sometime app.
  • Each rep needs a Zoom account. The app is user-managed: every rep authorizes it for their own account, and no Zoom admin approval is needed.
  • The rep's Google Calendar should already be connected to Sometime, since the Zoom link travels in the calendar invitation.

Adding the app

Zoom is connected per rep, from inside Sometime, so each rep's meetings land on their own Zoom account.

  1. A workspace admin opens Reps in Sometime, clicks the ⋯ menu on the rep's row and chooses Copy Zoom connect link.
  2. The rep opens that link while signed in to Zoom. Zoom shows the permissions the app asks for (below). The rep clicks Allow.
  3. Zoom sends the rep back to a page that reads Zoom connected. On the Reps page the row now shows Zoom · connected.

Each rep repeats this once. A connect link is tied to one rep and works for them only.

Using the app

  1. Choose where Zoom links apply. For reps' personal booking pages, open Reps → Calendar settings and set Video call to Zoom. For form-driven flows, open Meetings and set the meeting's Video call to Zoom. Save.
  2. From then on, when a prospect books a time, Sometime creates a Zoom meeting on the rep's account named after the prospect and the rep, and puts the join link in the calendar invitation's location, on the confirmation page and in the confirmation email.
  3. If the prospect or the rep reschedules, the Zoom meeting moves with the booking. If the meeting is canceled, the Zoom meeting is deleted.

Zoom is never on the prospect's critical path. If Zoom is slow or unavailable at the moment of booking, the booking still completes, and Sometime adds the Zoom meeting a few moments later and updates the invitation. A rep who hasn't connected Zoom still gets bookings; their invitations simply carry no video link.

What the app can access

  • Create, update and delete meetings on the connected rep's account. Sometime only touches the meetings it created for bookings.
  • Read the connected user's profile (name, email, time zone), to match the Zoom account to the rep.

The app does not read other meetings, recordings, transcripts, chat or contacts. Sometime stores the rep's Zoom access tokens encrypted at rest, and for each booking the Zoom meeting id and join link. See our Privacy Policy for the rest.

Removing the app

Either side works. Removing from Zoom is the surest.

  1. Sign in to the Zoom App Marketplace, open Manage → Added Apps, find Sometime and click Remove.
  2. Zoom notifies Sometime, and Sometime deletes the rep's Zoom tokens right away. Future bookings for that rep go out without a Zoom link. Meetings that already exist stay on the rep's Zoom account and in the calendar.

To stop using Zoom for everyone without disconnecting accounts, set Video call back to No video link or Google Meet on Reps → Calendar settings and on each meeting under Meetings. To remove a rep from Sometime altogether, delete them on the Reps page, which deletes their Zoom tokens with them.

Troubleshooting

  • "Zoom · needs reconnect" on the Reps page. The rep's Zoom authorization stopped working, usually because the app was removed in Zoom or the Zoom password was changed. Send the rep a new Zoom connect link.
  • A booking has no Zoom link. Check that the rep shows Zoom · connected, and that the meeting or the rep calendar has Video call set to Zoom. A link that was delayed by a Zoom outage appears in an updated invitation within a few minutes.
  • The connect link says it is invalid. Links are tied to one rep and stop working if the rep is deleted. Copy a fresh one from the Reps page.

Support

Email help@usesometime.com or see our support page. Include your workspace name and, for a booking problem, the prospect's email address and the time of the booking.